Welcome to the SecureHotel.US website. Here, you will find news and commentary on hotel attacks, hotel security, and related legal and insurance issues. We are the foremost experts in the field of tracking and analyzing hotel violence around the world.

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Hotel Attacks

27 February 2019, Hackers execute ransomware attack on hotel in Lucknow, India

The Times of India on 11 March reported that hackers attacked a hotel in Lucknow, India, with ransomware. Police say it is the first such attack on a hotel in the city’s history. At 11:45 pm on 27 February 2019, hackers breached the computer system of The Piccadily Lucknow, a five star hotel. Prateek Dubey, a cyber security specialist, said the hackers used a phishing tactic to gain access to the hotel’s computer system. Then they installed malware that encrypted the hotel’s computer data, which also blocked staff from accessing it. As hotel staff tried to figure out what was wrong, a ransom message popped up on their computer screen, which said, “Oops, your important files are encrypted.” Staff ignored the message and rebooted their computer system, which then crashed. Ideal News says the next day, unknown persons from London called the hotel four … Continue reading

Nine takeaways from the 15 January 2019 al Shabaab attack on the dusitD2 hotel and office complex

These takeaways come from Muir Analytics’ full report on the dusitD2 hotel and business compound attack posted here. First, the hotel was the focal point of the attack. The terrorists applied considerable violence against the hotel’s guests and staff. They inflicted enough damage to cause the hotel to close for four and a half months to repair and renovate, plus rebrand its food and beverage venues. The attackers had a considerable amount of weaponry cached in the hotel, and their hotel room was the site of their final stand. Second, tactically, the attack was effective. Al Shabaab had adequate intelligence on the target, and it sent enough fighters carrying the right weaponry to facilitate the temporary takeover of portions of the hotel and office complex and inflict high casualties. This is to be expected, however, from such a highly experienced and successful insurgent … Continue reading

Insurance

13 February 2019, post Nairobi Dusit terror attack exclusive interview with Mr. Souvik Banerjea, Managing Director, Continental Re, Nairobi Subsidiary (bio below)

In the wake of the 15 January 2019 al Shabaab terror attack on the dusitD2 hotel and business complex where 21 people died and at least 30 were wounded, Muir Analytics wanted to know more about the terrorism insurance market in Kenya. We reached out to Mr. Souvik Banerjea, Managing Director of Continental Re in Nairobi, for his expert insights. Here’s what he told us in this exclusive interview. Muir Analytics: How do hotels and resorts get terrorism insurance in Kenya? What’s the typical route? Mr. Banerjea: The insurance market in Kenya is broker-driven. Typically, the client will approach their insurance broker, who in turn will approach one or more insurance companies for the same. Again, the insurers shall usually approach a reinsurer who will provide the actual terms, and we go all the way down back to the client. Muir Analytics: And do these terrorism policies … Continue reading

28 November 2017, Bloomberg article speculates Mandalay Bay/Vegas concert massacre might cost over $1 billion in insurance payouts

Bloomberg writers Hannah Levitt and Sonali Basak penned the article, “Las Vegas Massacre Could Cost Insurers More Than $1 Billion,” on 10 November. To date, the exactitudes of insurance payouts, the companies involved, what policies did and did not cover, etc., are not forthcoming because it is too early in this sure-to-be contentious liabilities case. Nevertheless, Levitt and Basak offer insight into some of the pressing issues at stake. Highlights of the article are as follows: A multitude of lawsuits could drive the insurance bill for the Las Vegas massacre (called a “man-made disaster” by the insurance industry) to over $1 billion, and that they might continue for years The insurance sector this year (2017) has had to deal with a series of massive payouts, perhaps $130 billion, because of hurricanes, earthquakes, and wildfires, [and, therefore, it is likely to resist additional payouts…commentary here by … Continue reading

Security

28 November 2018, Personal security suggestions to lessen sexual assault risks at hotels/resorts in light of multiple rapes reported at Caribbean resorts

The recent accusations of sexual assaults at Caribbean resorts, particularly in Jamaica, are based on professional research and analyses by the US State Department’s Overseas Security Advisory Council (OSAC), and multiple, recent press reports such as this disturbing story run by the Chicago Tribune. While no threat mitigation methods or procedures are 100% effective, there are precautions travelers can take to reduce the risks of being caught in specific attack scenarios. Being familiar with these scenarios and how they happen is key to avoidance. This requires a “know before you go” attitude and doing “security homework” prior to visiting a particular destination, especially at those hotels/resorts that just pay mouth service to guest safety and security. Muir Analytics listed multiple such assault scenarios in a threat analysis, here. A few threat mitigation suggestions, based on these attack scenarios, are as follows:* First, if sexual assaults … Continue reading

21 June 2017, List of security/fire failures, Resorts World Manila attack (updated from 20 June)

Below is a list of security/fire failures regarding the 2 June 2017 active shooter assault on the Resorts World Manila (RWM) complex – specifically, the Maxims Hotel and the casino attached to it. These issues were identified by Philippine lawmakers,* RWM staff, the Manila Bureau of Fire Protection (BFP), and Muir Analytics. They are arranged by major category. This is by no means the final analysis, and hoteliers, security specialists, liabilities lawyers, and insurers are urged to continue to refine this list as more pertinent information becomes available. *Official hearings, Wednesday, 7 June 2017, held at NAIA-3, the Committee on Public Order and Safety, and the Committee on Games and Amusement. It should be noted that, despite the many failures listed here, RWM security did successfully evacuate over 12,000 guests through 13 exits during the turmoil. This demonstrates the guard force did have … Continue reading

Legal

14 February 2019, Embassy Suites Hotel, Des Moines, Iowa, settles rape case, security negligence obvious

The Chicago Tribune reported on 14 February 2019 that hotel companies Atrium TRS III (Atrium Hospitality) and Hammons Inc settled out of court a rape case from April 2014 that occurred in their Embassy Suites Hotel in Des Moines, Iowa. According to Business Wire, the hotel was originally a John Q. Hammons Hotels & Resorts property. It was later taken over by Atrium Hospitality, but legal problems have plagued property ownership and management issues, says the Springfield Business Journal. Atrium Hospitality’s website says it is a full spectrum hotel company that engages in everything from hotel design, ownership, management, hospitality accounting, and other hotel consulting services. It has 82 properties in 29 states and works with hotel chains such as Hilton, Marriott, and InterContinental. The plaintiff’s attorneys brought effective pressure to bear on Hammons and Atrium by demonstrating a degree of security related negligence that … Continue reading

24 November 2017, Lawsuits over the October 2017 Las Vegas MGM hotel/concert venue attack pile up

On 20 November, Newsweek reports that a massive lawsuit was filed on behalf of 450 victims against the MGM Mandalay Bay Resort (and others, see below,) for negligence regarding the 1 October mass shooting (effectively, a machinegun attack) by Stephen Paddock on the Route 91 Harvest country music festival. Paddock killed 58 and wounded 500. The case was filed in the Los Angeles County Superior Court. Muir Analytics covered the initial attack at its SecureHotel.US website here. Newsweek reports that, immediately following the attack, MGM’s revenue fell 72 %, decreasing from $535.6 million to $149.1 million over the same quarter from 2016 (a loss of $386.5 million.) Hundreds of employees at the Mandalay Bay have been laid off, and multitudes of others have had their hours cut back. This 450-person lawsuit is one of many filed in the wake of the shooting. Newsweek reports … Continue reading

Features

26 November 2018, 10-year anniversary of Mumbai attacks that hit three hotels: the Taj Mahal, The Oberoi, and the Trident

This year, 26 November 2018, marked the 10-year anniversary of the 2008 Mumbai attacks by the terror group, Lashkar-e-Taiba. Scores of articles recently ran on the attacks, the counter attack, and the rebuilding of the impacted hotels. Here is a list of suggested reading to remember what happened and apply methods to mitigate such violence: “10 years of 26/11 terror Attacks: From Sachin Tendulkar to Consulate General of Israel, people pay tribute to the victims and martyrs,” Mumbai Mirror, 26 November 2018: Provides a quick recap of the attack and tributes to the victims from all over the world. “Mumbai attacks – 10 years on: Remembering the brutal terror strike that rocked the nation,” Moneycontrol News, 26 November 2018: Provides a quick recap of the attack and photographs from that day that emphasize the carnage and human tragedy. “Mumbai attacks: Police officer VN Patil recalls … Continue reading

22 June 2017, Resorts World Manila offers victims support in wake of 2 June active shooter attack – other brands usually abandon victims of violence

In the wake of the 2 June 2017 active shooter attack on the Resorts World Manila (RWM) facility – specifically, the Maxims Hotel and attached casino that killed 37 plus the gunman – RWM officials have made several pledges to compensate the families of the deceased and the wounded. On 2 June, RWM Chief Operating Officer Stephen Reilly said the company would offer the victims’ families “full support and assistance.” On 7 June, RWM president Kingson Sian made additional statements regarding educational support for the victims’ families. The combined extent of this support so far is as follows: $21,000 USD per deceased victim’s family (at least half has reportedly been paid out already) Funeral and burial assistance per deceased victim’s family $11,000 USD per injured victim Medical expenses for injured victims Education of the children of the deceased paid for up to college … Continue reading